Fallback path
This page is part of the manual WhatsApp setup. Use it only if Quick Connect is not an option for you. See Advanced setup for the full checklist and context.
Creating a System User
You need to create a System User and generate a permanent access token.
Steps
1. Create System User
- Go to Business Settings > Users > System Users in Meta Business Manager
- Click "Add System User", enter a name (e.g., "API Integration"), select the Admin role, and create the user
2. Assign App to System User
- After creation, click "Assign Assets" on the right
- Select the created app and define permissions
3. Generate Permanent Access Token
- Go to System Users > Select your user
- Click "Generate Token", choose the linked app, and enable necessary permissions for WhatsApp
- Save the token securely; it will be needed later in plemeo.ai configuration
Required Permissions
When generating the access token, ensure you enable these WhatsApp permissions:
- whatsapp_business_management: Manage WhatsApp Business accounts
- whatsapp_business_messaging: Send and receive messages
- business_management: Manage business assets
What's Next?
After creating your system user and access token, proceed to:
- WhatsApp Account - Create the WhatsApp Business Account
- Back to Overview - Return to WhatsApp setup overview
Important Notes
- One-Time Setup: System user creation is done once per organization
- Token Security: Treat the permanent access token like a password
- Admin Required: Only business administrators can create system users
- Documentation: Keep a record of your system user details and token