Fallback path
This page is part of the manual WhatsApp setup. Use it only if Quick Connect is not an option for you. See Advanced setup for the full checklist and context.
Configuration in plemeo.ai
In this step, you'll configure the WhatsApp integration within plemeo.ai. There are two parts: an organization-wide setup by an administrator, and individual setup by each user.
Organization-Wide Configuration by Administrator
Steps
- Go to the Settings section in plemeo.ai
- Under WhatsApp Configuration, set the following two fields:
- Webhook Verification Token
- This is the token you defined earlier in the Meta API
- Graph API Token
- This is the permanent access token created earlier
- Webhook Verification Token
- Save the settings to complete the organization-wide configuration
Individual Configuration by User
Steps
- Go to the Apps section in plemeo.ai
- Select the WhatsApp App, then enter your Phone Number ID into the appropriate field
- Note: This ID was obtained earlier during API setup
- Save the ID to finalize the setup
- After saving, a new WhatsApp tab will appear in the interface. You can now start using the WhatsApp chat via plemeo.ai
Important: All Meta API setup steps must be fully completed before configuring individual settings in plemeo.ai.
Configuration Requirements
Administrator Tasks
The administrator must have:
- Webhook Verification Token: From the API configuration step
- Graph API Token: The permanent access token from system user setup
- Admin Access: Administrator privileges in plemeo.ai
User Tasks
Each user needs:
- Phone Number ID: Obtained during phone number verification
- App Access: Permission to use the WhatsApp app in plemeo.ai
- Completed Setup: All previous Meta API steps must be finished
Configuration Fields
Organization Settings
| Field | Source | Description |
|---|---|---|
| Webhook Verification Token | Meta API Configuration | Token for webhook security |
| Graph API Token | System User Setup | Permanent access token for API calls |
User Settings
| Field | Source | Description |
|---|---|---|
| Phone Number ID | Phone Number Verification | Unique ID for the verified phone number |
What's Next?
After completing the configuration in plemeo.ai, you can proceed to:
- Message Templates - Create approved message templates
- Using the Tool - Start using WhatsApp in plemeo.ai
- Back to Overview - Return to WhatsApp setup overview
Important Notes
- Sequential Setup: Organization configuration must be completed before user configuration
- All Prerequisites: All previous Meta API steps must be finished
- Multiple Users: Each user must complete individual configuration for their phone numbers
- Tab Visibility: The WhatsApp tab only appears after successful configuration